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An AI copilot is a virtual assistant that uses a conversational interface to help users of business applications complete tasks more efficiently. Copilots use generative AI and other technologies to understand user requests, perform actions, and provide insights based on business data. Compared to earlier digital assistants, AI copilots provide a more human-like conversational experience and a broader and more flexible range of capabilities.
Joule uses AI to respond to the intent of user questions and requests expressed in natural language. Joule determines how to respond by combining the user’s intent with rich context about their business role and the SAP applications and data that run business processes. Joule completes tasks, returns insights, and summarizes information using generative AI.
Joule is a key capability in SAP cloud business applications. Depending on your software landscape, Joule may act as your employees' main AI copilot or work alongside other copilots that they currently use. Joule will integrate with Copilot for Microsoft 365 later this year, allowing each copilot to access the unique capabilities of the other to address user requests
As with all SAP AI solutions, Joule upholds the highest ethical, security, and privacy standards. For generative AI, we leverage enterprise-grade large language models (LLMs) from trusted partners who provide guarantees that no LLM will use your data to train or improve their foundation models. Also, Joule adheres to your existing SAP role-based data access governance to ensure only authorised users can view, modify, or share sensitive information.
Joule follows SAP’s general multi-partner strategy for generative AI and may employ a variety of foundation models to deliver the best performance for each use case. This multi-partner strategy ensures you get the latest and most relevant innovations in the rapidly advancing generative AI field.