FAQ
No, it is not required. The power users will be able to handle most of the maintenance works and other routine data loads and minor modifications. For any other solution improvements or error handling, our support centre will always be in contact with you.
Yes, we split our teams for targeted training. The core project team gets trained throughout the project, but we take severe training our core team as they are critical people for us. We start training before starting the project and train them to be able to think together. Further training and show and tell sessions will be set to utilise the application and delivery through the end of the project.
Project managers often report progress on a project by issuing updates or status reports. Updates can be sent periodically (e.g. every week, fortnight, or month) or as needed when significant changes occur. In a status report, you can get an overview of the project's current state and learn about essential milestones or tasks that have been completed.
We believe that in order to ensure that all project contributors are kept up-to-date, project managers should use a clear and concise reporting style that is easy to read and understand. Additionally, project managers should use practical communication tools to keep everyone in the loop, such as email, chat, or other project communication environments
Our Application Support service is available for all SAP BI application customers both on-prem and in the cloud. We offer support across all functional domains as part of this service.
We are a 100% UK based consultancy with all of our consultants working here in the UK. We have nearshore support services as an alternative support package.
We have a seamless transition methodology to make your move to Notium as smooth as possible. Our expert consultants have a complete check-up service on your applications after they get knowledge transfer. They identify and recognise all running applications and functions in your system and provide a check-up report.
During this process, there will be assigned service owners working for you on day1 of your support contract to support you where support is needed.
Our customers can use a fully cloud-based, secure support ticketing system to place calls and track the status of their calls. This system keeps track of all phone conversations and emails. The service delivery manager is in charge of managing calls and assigning them to the appropriate consultant for completion.
As well as day to day SAP functional support, the service also includes:
SAP Notes Review
Where our consultants will review and recommend relevantly
SAP notes that you should apply on a monthly basis
SAP Consultancy Days
You will receive several consultancy days to use throughout your support agreement. These must be booked in advance and can be used for small projects, training and backfill cover.
You can also opt to include several add-ons to your support agreement
These include our GDPR heatmap and compliance review services.
Every customer is given a dedicated account and service delivery manager to liaise with throughout the contract term.